When bring your firearm to our shop for service, please bring the full firearm in assembled condition (when possible), fully unloaded (unload all magazines in addition to the gun), and sling removed. Please bring test fire ammo and at least one magazine if the gun is mag fed. Without the full gun, magazine, and ammo, we will likely be unable to verify the safety and function of the firearm after the completion of service, and we reserve the right to decline or abort jobs involving the firearm's critical functions (e.g. trigger jobs) if we don't have the means to test verify the gun's safety afterwards. In instances where we do accept the work, a "use at your own risk" disclaimer will be included on the invoice.

The best way for us to determine that you firearm is functional and safe for normal use is by shooting it. This places any safety risks on us instead of you, and helps ensure that you don't have to bring your gun back for follow-up service. While we try to keep a basic supply of ammo in stock for testing guns, it is not economically feasible for us to stock every caliber, brand, and variation of ammo in stock. 

To provide you with the best service possible, we request that you bring an ample supply of whichever brand and type of ammo you plan to shoot the most when you drop off. We will inventory the ammo on your work order and return anything we don't use for that particular job. F

For most jobs 5-10 rounds is enough, but for cases involving the troubleshooting issues, a minimum of two full boxes of ammo is recommended:

• Failure to feed

• Failure to fire

• Failure to extract

• Failure to eject

If your gun is loaded or if you are not able to determine whether it is loaded, please do not enter the building with your firearm. First, come inside and inform shop staff that you have a loaded gun, then wait for our staff to give you further instructions. Because we take our safety and the safety of our other customers seriously, anyone who enters the shop with a loaded weapon will be asked to leave immediately, and the firearm will not be accepted for service. The only exception is loaded personal carry weapons, which must remain either holstered or concealed for the full duration of your visit (if you need service on your carry gun, be sure to unload it before you enter).

Please be advised that we do not offer service on the following makes and/or models:

• Stevens Model 70 ("Visible Loader")

• Stevens Model 73Y

• RG / Rohm

• Bryco

• Jimenez

• Hi-Point

• Raven

• Lorcin

• Jennings.

We do not offer repairs for mechanical issues (including failure to eject or extract) for any of the following firearm models: 

• Savage/Stevens/Springfield Models 87, 87A, 51  (or any of the variants)

• Remington 740, 742, 7400, Model Four (semi-auto)

• J.C. Higgins Model 31 (.22 caliber)

Effective January 2024, our standard shop rates are $60/hr. for general troubleshooting and service and $80/hr. for man and machine. Minimum shop charge is $60 and firearms transfers are $35.00 for the first firearm and $20.00 per additional firearm listed on the same transfer form (additional fees apply for multiple handgun transfers). In instances where it is not conducive to bill by the hour, we use the Brownell's Shop Price Survey as a general guide.

To keep things moving along and ensure our prices remain affordable, we aren't able to stop our workflow to provide detailed estimates prior to the completion of service. While price estimates are available upon request, we consider them to be broad ("ballpark") and non-binding. In exchange for your trust, we promise to be as fair and reasonable as possible in billing. 

Please bear in mind that all prices listed on our website and in correspondence assume payment by cash or check to reflect our four percent cash discount. As a repair shop, we are required to collect sales tax on all sales, including sales of service (please figure on 6.75% sales tax at the register or when mailing work from in state). Because our out-of-state sales are not generally high enough to establish a Wayfair-decision nexus, sales tax is generally not collected if you mail us work from outside North Carolina.